Shipping policy

PROCESSING

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

DELAYS

Although we endeavour to meet our 1-3 day processing commitment occasionally there may be a delay due to high volume or orders, postal service problems or international pandemics.

IN-STORE PICKUP

In-store pickup is available from our workshop located at 19 Grandview Pde, MOOLAP, VIC, 3224. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9am to 5pm week days excluding public holidays. Please have your order confirmation email with you when you come.

INTERNATIONAL SHIPPING

We offer international shipping to most countries through our shipping partner Sendle, Interparcel and Australia post.  Please check their websites for a list of shipping destinations and conditions:

https://www.sendle.com/

https://auspost.com.au/

https://au.interparcel.com/

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@antipodeanmotors.com.au with your name and order number, and we will look into it for you.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@antipodeanmotors.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@antipodeanmotors.com.au.